Member Services

We have designed our Member Services section so that you can quickly and effortlessly find the information you need. Whether you need to pay your international health insurance premium, download a claim form, find a medical provider or add a dependent, all the information is here at your fingertips. But should you need any assistance with your medical insurance abroad or even at home in the US, we are more than happy to help you out. Give us a ring or drop us an e-mail and we will be happy to assist you with your expatriate medical insurance plan.

To use our member service section for all our international health insurance policies, please choose your topic on the Menu above. If you cannot find what you are looking for, we would be happy to help you out.

Important Contact Numbers

General Enquiries and Plan Information

Telephone:
U.K: 0  808  101  3483  (toll-free)
North America: 1  888  753  1377  (toll-free)
Worldwide: +1  888  753  1377
Fax:
International +1  800  774  3608  (toll-free North America)
Send us an Email:   Email Us

Emergency Contact Information - 24hr Worldwide Assistance

Telephone:
Worldwide: +45  3848  9295  (call collect)
(from within USA) +1  800  573  0570  (call collect)

Accessing Care in the U.S. - U.S. Verification of Benefits, Pre-authorisation and Admissions

All treatment in the U.S. must be pre-certified. Make sure your provider pre-certifies your medical treatment. Utilizing the UnitedHealthcare network simplifies your pre-certification process and claims filing. To find a UnitedHealthcare provider in your vicinity go to:

www.myuhc.com

Choose: UnitedHealthcare Options PPO

Please be sure to bring your membership card with you as it is contains valuable information for your provider to access the UnitedHealthcare network. Failure to provide this information could result in you paying the difference between the network rate and the providers normal charge

For Provider Services (US Claims only):

(Medical Claims)  call: 1  800  718  1293   (inpatient notification required)
UHC Electronic Payer ID: 87726
Network: UnitedHealthcare Options PPO
Submit claims: UnitedHealth International,    P.O. Box 740372,   Atlanta, GA 30374-0372

Medical Insurance Services Abroad: Pre-authorisation

Pre-authorisation is required in all cases where covered medical services are to exceed USD $500. In addition, pre-authorization is required for all In-patient hospitalization and out-patient surgery

To pre-authorise during office hours:

Telephone:
Europe: +44   1444   444   960
Asia: +86  400  8850  570

To pre-authorise outside of office hours, please use our 24/7 Medical Ermegency Assistance hotline:

Telephone:
Worldwide: +45  3848  9295  (call collect)
(from within USA) +1  800  573  0570  (call collect)

You may also use this number for help in finding a medical provider abroad (outside the U.S.) and travel assistance services.

Or send an Email:    Email Us