Pre-Authorization
It is important to carefully follow pre-authorization procedures to avoid any penalties of failure to pre-authorize. The procedures below carefully outline what you need to do 1.) in the U.S.; and, 2.) worldwide outside the U.S.
Accessing Care in the U.S. - U.S. Verification of Benefits, Pre-certification and Admissions
All treatment in the U.S. must be pre-certified. Make sure your provider pre-certifies your medical treatment. Utilizing the UnitedHealthcare network simplifies your pre-certification process and claims filing. To find a UnitedHealthcare provider in your vicinity go to:
www.myuhc.comChoose: UnitedHealthcare Options PPO
Please be sure to bring your membership card with you as it is contains valuable information for your provider to access the UnitedHealthcare network. Failure to provide this information could result in you paying the difference between the network rate and the providers normal charge
For Provider Services (US Claims only):
| (Medical Claims) call: | 1 800 718 1293 (inpatient notification required) |
| UHC Electronic Payer ID: 87726 | |
| Network: UnitedHealthcare Options PPO | |
| Submit claims: | UnitedHealth International, P.O. Box 740372, Atlanta, GA 30374-0372 |
Worldwide Pre-Authorizaton (outside the U.S.)
Pre-authorization is required in all cases where covered medical services are to exceed USD $500. In addition, pre-authorization is required for all In-patient hospitalization and out-patient surgery
To pre-authorize call our 24hr medical hotline:
| Telephone: | |
| Worldwide: | +33 1 41 61 25 63 (call collect) |
You may also use this number for help in finding a medical provider abroad (outside the U.S.) and travel assistance services.
You can also pre-certify by calling us during office hours:
| Telephone: | |
| Europe: | +44 1444 444 960 |
| Asia: | +86 400 41 8850 570 |